解决方案
Component RMA Requests
Please go here to submit a request:
www.xilinx.com/support/service-portal.html
- Electrical Failure:
For functionality issue found after reflow.
This includes devices not functioning to specifications, such as in the case of electrical and programming failure.
- Visual Mechanical:
For issues found before reflow (physical defects).
To be considered for a return you must not use or mount these obviously damaged parts.
- Administrative Returns:
Issue found at Receiving / Incoming Inspection (Quantity, Labeling, Packaging issues).
- The CQE team determines if the request warrants analysis. You may be asked to provide further information regarding device failure.
- Xilinx will confirm receipt of your request upon submission, and a Customer Quality Engineer (CQE) will be assigned as your main case contact.
Development System Products RMA Requests
Please go here to submit a request:
www.xilinx.com/support/service-portal.html
Software Returns
To return or exchange Xilinx development tools, please contact the source where the product was purchased.
Board, Development Kit and Cable Returns
For boards or cables purchased through normal distribution channels (including the Avnet Online Store), please contact your distributor for assistance with the RMA process.
For boards or cables purchased through the Xilinx Online Store or as a Xilinx XDF customer, please select Returns from the Service Portal:
www.xilinx.com/support/service-portal.html A Xilinx Representative will contact you shortly regarding the next steps in the process.
Please note the following warranty periods and exclusions before requesting a return:
Loaner boards or cables not originally purchased or never officially for sale are not eligible for return or exchange.
Development Systems products, including boards and other development kits and cables are subject to the below warranty periods:
- 90 days upon shipment from Xilinx to the Xilinx direct fulfillment or Xilinx Online Store customer.
- 90 days upon shipment from a Xilinx distributor to the distributors end customer.